The Default and Arbitration Wing at Pakistan Stock Exchange Limited [“PSX”] (formerly: Karachi Stock Exchange Limited)
The Pakistan Stock Exchange Limited (formerly: Karachi Stock Exchange Limited), being the frontline regulator, plays a proactive role in ensuring that investors’ interest remains protected. Securing the interest of small investors is of prime importance to the Pakistan Stock Exchange Limited (formerly: Karachi Stock Exchange Limited).
In order to keep a vigilant eye on investors’ issues and to provide a platform to the general public for voicing their concerns, Default and Arbitration Wing within Regulatory Affairs Department of Pakistan Stock Exchange Limited (formerly: Karachi Stock Exchange Limited) has been set up.
The Default and Arbitration Wing is responsible for ensuring that grievances/ complaints of the general public concerning investment and trading of securities are heard and redressed, in a quick and efficient manner. This Wing is also responsible for proposing disciplinary actions against defaulting brokers.
Since 2008, this Wing has been working under the supervision of General Manager/ Chief Compliance Officer and has recommended disciplinary actions such as, suspension /expulsion/ forfeiture of membership/ TRE Certificate of 14 Brokerage Houses of Pakistan Stock Exchange Limited (formerly: Karachi Stock Exchange Limited) and settled claims valuing Rs.2.6 billion transparently.
This Wing liaises with Securities and Exchange Commission of Pakistan (SECP), National Accountability Bureau (NAB), Federal Investigation Agency (FIA), Prime Minister’s Inspection Commission (PMIC), Federal and Provincial Ombudsman Offices in the matter of complaints lodged against the Member/ TRE Certificate Holders of the Exchange.
INVESTORS’ CLAIMS, BROKERS’ DISPUTES AND ARBITRATION REGULATIONS – PSX Rule Book
18.2. DISPUTES TO BE REFERRED TO ARBITRATION:
Whenever any dispute arises between Brokers interse, or between any of the Brokers and their clients, or between
any of the Brokers and their Authorized Agents or between Authorized Agent(s) and their clients in connection
with any trade or transaction and is not otherwise settled amicably, it shall be referred to arbitration and shall be
dealt with according to the procedure laid down in this chapter.
18.3. APPLICATION FOR ARBITRATION:
Where a dispute cannot be settled amicably, it must be referred to arbitration. Any party to the dispute may
initiate arbitration, in accordance with these Regulations by making an application in writing to the CRO. The
applicant shall be required to furnish the following:
(a) Claim Form duly filled and signed by Investor or Broker or the Authorized Agent(s), as the case may be,
along with all supporting documents and annexure as mentioned in the Form.
(b) In case applicant is not a Broker of the Exchange, he shall give an undertaking to abide by all these
Regulations in force for the arbitration, as well as the award of the Sole Arbitrator/Panel of Arbitrators
appointed under this chapter of these Regulations.
18.4. ARBITRATION PROCEDURE:
18.4.1. SCRUTINY OF APPLICATION:
An application received for arbitration shall be scrutinized in the manner prescribed in the procedures by any
official(s) of the RAD designated by the CRO to check whether it is complete in all respects and acceptable for
18.4.2. REJECTION OR DISMISSAL OF APPLICATION:
Any application may be rejected or dismissed, if:
(a) The applicant refuses, neglects or fails to comply with the provisions of any Regulations; or
(b) The applicant refuses, neglects or fails to carry out any direction issued by the CRO, RAC or the Board; or
(c) The application is not otherwise in order or in accordance with these Regulations or lacking the adequate
documentary evidence after providing reasonable time for submission of requisite documents; or
(d) The subject matter in the dispute has arisen from a transaction not carried out through the Trading
Systems/facilitation of the Exchange or not reported through the interface provided by the Exchange or the
transaction is otherwise illegal or private deals between two Brokers.
In case of rejection of any application, the Exchange shall, under intimation to the Commission, communicate the
reasons for any such rejection to the applicant within 15 days of receipt of application.
18.4.3. CLAIMS/DISPUTES UP TO FIVE HUNDRED THOUSAND RUPEES:
Claims/disputes of up to five hundred thousand rupees shall be referred for arbitration to the Sole Arbitrator, who
may hear and decide the matter and shall not be below the level of Deputy General Manager.
18.4.4. CLAIMS OF OVER FIVE HUNDRED THOUSAND RUPEES:
Claims of over five hundred thousand rupees shall be forwarded to the Sub-Panel for its action.
18.4.5. LOTS TO BE DRAWN:
(a) The drawing of lots shall be conducted by the Chairman of RAC or any other member of the RAC nominated by
him. The names so selected shall be communicated to the parties to the arbitration within three working days
from the appointment.
b) In case any valid objection is raised within seven working days by any party to the dispute against appointing
any person as an Arbitrator, CRO in consultation with chairman of RAC may appoint via fresh balloting any person
from the Panel as new member of Sub-Panel or appoint Sole Arbitrator in consultation with the Chairman RAC as
the case may be. Provided that such objection on any member of the Sub-Panel/Sole Arbitrator shall be
entertained only once.
Provided that lots shall be drawn within thirty days from the date of receipt of any application for arbitration
which is to be referred to the sole arbitrator or Panel of Arbitrators.
(c) Presence of parties at the time of drawing and/or re-drawing: The parties to the dispute shall be given a notice
of a minimum five working days, to remain present personally or through an authorized representative at the time
of drawing and/or re-drawing lots before the Chairman of Advisory and Arbitration Committee or any other
member of the committee nominated by him. Provided, that the drawing of lots shall take place at the given time
and date even if the party or parties are not present despite of the notice and that the party or parties shall have
no objection to drawing of such lots.
Parties to the dispute shall be provided with a list of members of the Committee and arbitrators on the Panel of
Experts, along with the above notice of drawing and/or re-drawing lots.
(d) There shall be no objection to an award of the Panel of Arbitrators or the Appellate Bench regarding any
change(s) in the composition of the Panel of Arbitrators or the Appellate Bench during the enquiry or appeal.
18.4.6. MEMBER OF THE PANEL BOUND TO ACT AS AN ARBITRATOR:
A member of the Panel whose name has been finalized by the CRO in consultation with chairman or any other
member of the RAC shall be bound to act as an Arbitrator till the announcement of award.
18.4.7. FRESH ARBITRATOR:
In case if one or more Arbitrators refuse, neglect or fail to consider the dispute or give an award, fresh Arbitrator
from the Panel shall be appointed by the CRO or any other person nominated by him. However, the Arbitrator(s)
who refused, neglected or failed to consider the dispute or give an award shall communicate reasons thereof to
the Committee, in writing, within ten days of referral of the dispute to him/her/them.
Upon receipt of information of non-availability of any such Arbitrator, the Exchange shall immediately inform the
complainant of the new Arbitrator(s). The Exchange while intimating name of any alternate Arbitrator(s) to both
parties to a dispute may also reconfirm or reschedule the earlier date of hearing or arrange for any re-hearing held
earlier by the previous Arbitrators to be reheard;
(a) Hearing Notice: The secretary of the Sub Panel shall give both parties to the dispute not less than seven days’
notice from the date of receipt of such notice by the parties regarding the date, time and the place appointed for
(b) Both parties present: If both parties to the dispute are present at the appointed date, time and place, the
Sole Arbitrator/Sub Panel shall proceed to hear the matter and to give the award.
(c) Ex Parte decision on the summary disposal: If the defendant is not present or shows his inability to attend
the hearing at the appointed date, time and place for two consecutive times, the Sole Arbitrator/ Sub Panel may
hear and decide the dispute ex-parte, and if the party making the complaint has shown his inability to attend or
fails to make himself available for hearing at the appointed date, time and place for two consecutive times, the
Sole Arbitrator/Sub Panel may dismiss the complaint summarily.
(d) Remedies at law: The Sole Arbitrator/ Sub Panel may decline to hear the dispute or may dismiss any case and
refer the parties to avail their remedies through a Court of Law by recording reasons for the decline or dismissal.
(e) Equal opportunity to both parties: The parties shall be dealt with on an equal footing. Each of the parties
shall be given equal opportunity to present before the Sole Arbitrator/Sub Panel and explain his/her point of view
verbally or in writing:
(i) the claimant will be given an opportunity to argue his case first;
(ii) the defendant will be given an opportunity to respond to the point of representations of the claimant;
(iii) the claimant will be given an opportunity to respond to the arguments of the defendant after defendant has
finished his argument;
(iv) the Sole Arbitrator/ Sub Panel will not hear any party in the absence of the opposing party, unless the later
party has been given every reasonable opportunity to attend and he has failed to attend;
(v) the Sole Arbitrator/ Sub Panel will not discuss the case with the parties to the proceedings beyond the normal
(vi) the parties may appear at a session in person or through a representative to present and explain their
respective claim or to defend verbally or, with the permission of the Sole Arbitrator/ Sub Panel, in writing.
(f) Decision by majority in cases referred to Arbitrators: All claims/disputes referred to the Sub Panel shall
be decided by majority and such decision shall be deemed to be the award (‘Award’) in the arbitration.
(g) Time for disposal of application: An application received under above provision of this chapter and found
acceptable after scrutiny shall be disposed-off within ninety days of its receipt including the award of Sole
Arbitrator/ Sub Panel. However, if the application is not disposed-off within the prescribed time due to
unavoidable circumstances or reasons beyond control, the specific reasons for the delay shall be communicated in
writing to both the parties to the dispute and the Commission. The time extension granted by the CRO or anyone
nominated by CRO shall be indicated in the communication, which shall not exceed thirty working days from the
expiry date of the prescribed ninety (90) days.
(h) Fee for making an application for arbitration: The fee for filing an application for arbitration will be
submitted by the applicant as follows:
(i) Rs.2,000/- for dispute having value up to Rs.100,000/-
(ii) Rs.4,000/- for dispute having value more than Rs.100,000/- and up to Rs.300,000/-
(iii) Rs.6,000/- for dispute having value more than Rs.300,000/- and up to Rs.1,000,000/-
(iv) Rs.10,000/- for dispute having value more than Rs.1,000,000/-
Fifty percent (50%) of initial deposited fee will be refunded to the applicant if Award is announced in his favor.
(i) Entitlement of corporate benefits issued during the dispute: The Award would include provision for any
corporate benefits (right shares, dividends and bonuses) issued during the pendency of dispute for the securities
for which the application for arbitration has been made. The disputed period would be up to the date on which an
Award is honored.
(j) Time period for retaining arbitration record: Record of proceedings of all meetings, hearings and the
evidences on the basis of which the Award was announced shall be retained for at least ten years.
(k) Time period to comply with the Award: The parties to the dispute shall implement/comply with the Award
within fifteen days of announcement by the Sole Arbitrator/ Sub Panel.
18.5. LATE CLAIMS BARRED:
The Sole Arbitrator/ Sub Panel of Arbitrators shall not take cognizance of any claim or dispute which is not referred
to it within three year from the date it arose.
Provided that a claim may be admitted after the lapse of three years but not more than 10 years if the investor is
able to demonstrate that the delay was due to reasons beyond his control.
18.6. APPEAL TO RAC:
18.6.1. A party to a dispute that is dissatisfied with any award of the Sole Arbitrator or the Sub Panel, as the case
may be, may appeal to the RAC against such an Award within fifteen working days of receipt of the Award.
RAC may constitute one or more sub-panel (hereinafter referred as “Appellate Panel”) consisting of five members
for hearing appeals against Awards of the Sole Arbitrator/Sub Panel that shall be referred as Appellate Panel
hereinafter. RAC may appoint any member of the Arbitration Panel in said Sub-Panel provided he has not been the
Arbitrator of the Award against which appeal has been filed with the RAC. Provided further that Appellate Panel
shall not include a TRE Certificate Holder.
18.6.2. A party appealing to the Appellate Panel shall state in writing the point wise objections to the Award of the
Sole Arbitrator/ Sub Panel and shall pay a fee of two thousand five hundred rupees being institution fee through
cheque in favor of the Exchange in its designated bank account. Further, if the appellant is a Broker, he shall
deposit the full amount of Award and deliver the securities or the value thereof at the ruling market price of the
securities with the Exchange. If the appellant fails in his appeal, he shall satisfy the Award within seven days of its
announcement. In case of his failure to do so, the Exchange shall have the authority to pay the amount of the
Award and securities to the respondent on the appellant’s behalf. However, the appellant shall still be liable to pay
the balance securities/amounts, if any, payable under the Award in appeal. An appeal shall not be entertained if
the required fee/award money or securities, if any, is not deposited with the Exchange specially with respect to
corporate benefits missed upto the date of order.
18.6.3. The decision of the Appellate Panel shall be announced within forty five days of the receipt of the appeal.
However, in case the Appellate Sub-Panel is unable to announce the decision within the forty five day period due
to unavoidable circumstances or reasons beyond control, the Appellate Sub-Panel will seek further time from the
Chairman of the RAC, by indicating specific reasons for its inability to announce the decision and the Chairman of
the RAC may extend the time but not more than thirty days. However, such extension of time should be forthwith
intimated to the Commission.
18.6.4. The decision of the Appellate Panel shall be final and shall be deemed binding on the parties to the dispute
and upon their constituents.
The decision of the Appellate Sub-Panel shall be implemented/complied with by the parties in dispute within seven
(07) days of its announcement.
18.7. MEMBERS INVOLVED NOT TO HEAR THE CASE/ APPEAL:
A member of the Sub Panel or the Appellate Panel, as the case maybe, shall not be appointed as an Arbitrator or as
a member of the Appellate Panel, as the case maybe, in a dispute in which he is a party and/or has association with
either party, whatsoever. Before arbitration or hearing of Appeal, selected member will give a declaration in
writing that he/she has no conflict of interest in dispute under discussion.
18.8.1. There shall be no objection to an Award of the Sole Arbitrator/ Sub Panel or the decision of the Appellate
Panel on the ground that the hearing at which a dispute was enquired into or an appeal was heard was adjourned
or that the enquiry was not completed or that the appeal was not finally heard at one meeting. Provided that the
Sole Arbitrator/ Sub Panel/ Appellate Panel as the case maybe, shall record reasons for every adjournment, non-completion and non-hearing of appeal.
18.8.2. There shall be no objection to an Award of the Arbitrators or the decision of the Appellate Panel on the
ground of substitution of an Arbitrator or any member of the Appellate Sub-Panel during the enquiry or appeal.
Provided that on any substitution of an Arbitrator or any member of the Appellate Panel, the matter shall be heard
afresh by the Arbitrators or the Appellate Panel, as the case maybe.
18.8.3. Three Members of the sub-Panel of Arbitrators or the Appellate Panel shall be necessary to constitute a
quorum for the purpose of the enquiry or appeal.
18.8.4. In case the Arbitrators or the Appellate Panel fail to reach a unanimous decision, the decision of the
majority will prevail.
18.9. SUMMARY DISMISSAL AND EX PARTE DECISION:
If any party to a dispute who has appealed against any Award to the Appellate Panel is not present at the time
fixed for hearing the appeal or any adjournment thereof, the Appellate Panel, may dismiss the appeal summarily.
However, in case the appellant is present but the respondent is absent, the Appellate Panel may proceed with the
18.10. SETTING ASIDE EX-PARTE AWARD:
The RAC may, on sufficient cause being shown by any party against whom any Ex-Parte decision has been
announced, set aside such decision and direct the reference or the appeal to be reheard. Sufficient cause for the
purpose of this Regulation shall mean and include non-receipt of notice/absence of party from the city/country
18.11. EXTENSION OF TIME:
The Sole Arbitrator/Sub Panel / Appellate Panel, as the case maybe, may for special reasons extend the time for
which a reference for Arbitration or an appeal against any Award of the Sole Arbitrator or the Sub Panel may be
made whether or not the time for making the same has expired.
18.12. PLACEMENT OF NAME OF DELINQUENT CLIENTS ON THE EXCHANGE WEBSITE:
In case an application is filed for arbitration by a Broker against his client and the Award goes in favor of the
Broker, the client shall be liable to pay an amount (debit/margin) to the Broker and the same would be explicitly
mentioned in the Award.
(a) An Award of the Sole Arbitrator/ Sub Panel has been passed against a client of a Broker and the maximum time
to file an appeal against the Award has elapsed; or
(b) In case such client Broker had filed an appeal in accordance with these Regulations and the Appellate dismissed
such appeal; and
(c) In both cases the client of a Broker failed or refused to abide by or carry out such Award/decision; then the
name and other particulars of that client of the Broker shall be placed on the website of the Exchange accessible to
Broker by following a procedure. Placement of name of such delinquent client of a Broker on the web interface of
the Exchange shall be without prejudice to the right of the Broker concerned to apply to the court of competent
jurisdiction for making the Award a rule of the court and enforce the same through a decree of the court.
Further, the UIN of such client will be black-listed and such person will not be allowed to trade for three years.
18.13. ADMINISTRATION OF OATHS TO THE PARTIES TO THE DISPUTE:
The arbitrator shall administer oath to the parties and witnesses before examining them.
18.14. UNDERTAKING BY BOTH PARTIES TO THE DISPUTE/CLAIM:
Both the parties appearing before Sole Arbitrator/ Sub Panel of Arbitrators/Appellate Panel shall be required to
sign the following undertaking:
(a) I will say the truth, nothing but the truth and will not try to mislead the Sole Arbitrator/Sub Panel /Appellate
(b) I will provide all information asked by the Sole Arbitrator/Panel of Arbitrators/Appellate Sub-Panel within such
time as may be specified by the Sole Arbitrator/Panel of Arbitrators/Appellate Sub-Panel and in case of failure the
Sole Arbitrator/Panel of Arbitrators/Appellate Sub- Panel may decide the case on available facts;
(c) I hereby declare that I shall abide by the award of Sole Arbitrator/Panel of Arbitrators/Appellate Sub-Panel, as
the case may be within stipulated time.